Introduction
Welcome to The Wise Pilot (“we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
By using The Wise Pilot website and services, you consent to the practices described in this policy.
1. Information We Collect
1.1. Personal Information
When you create an account, subscribe to our services, purchase a product, or contact us, we may collect the following personal information:
- Name
- Email Address
- Phone Number
- Billing and Payment Information (e.g., credit card details)
- Shipping Address (if applicable)
1.2. Non-Personal Information
We may also collect non-personal information that does not directly identify you. This includes but is not limited to:
- Browser type
- Device type (e.g., mobile or desktop)
- IP address
- Pages visited and usage patterns
- Date and time of your visit
- Referring/exit pages and URLs
1.3. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience on our site. Cookies are small files stored on your device that help us understand your preferences and improve our services. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
2. How We Use Your Information
We may use the information we collect in the following ways:
- To Provide and Improve Our Services: To deliver the products and services you request, such as access to question banks and ground school materials.
- To Personalize Your Experience: To tailor our content and offerings based on your preferences and usage patterns.
- To Communicate with You: To send updates, newsletters, promotional materials, and other communications related to your account or our services.
- For Transactional Purposes: To process payments and manage your account, including billing, subscriptions, and customer support.
- To Maintain Security: To prevent fraudulent activities, protect against unauthorized access, and ensure the integrity of our platform.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and requests from law enforcement or other authorities.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers for the following purposes:
- Payment Processing: To facilitate secure transactions through payment gateways.
- Analytics and Marketing: To analyze user behavior and improve our services. This may include sharing non-personal information with analytics providers.
- Legal Compliance: To respond to legal requests or to protect the rights, property, or safety of The Wise Pilot, our users, or others.
- Business Transfers: If The Wise Pilot undergoes a merger, acquisition, or asset sale, your information may be transferred to the new entity.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. User Consent and Age Verification
By using our services, you affirm that you are at least 18 years of age or have the consent of a parent or guardian. If you are under 18 years old, you must obtain the permission of a parent or guardian before accessing or using our website and services. We do not knowingly collect personal information from individuals under 13 years of age without verifiable parental consent. If we become aware that a minor has provided us with personal information, we will take steps to delete such information promptly. Parents and guardians can contact us at [email protected] to request the deletion of information collected from their children.
6. Cookies Policy
6.1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They allow the site to recognize your device and store certain information about your preferences or past actions, which helps improve your experience.
6.2. Types of Cookies We Use:
- Essential Cookies: These cookies are necessary for the website to function and cannot be switched off. They are typically set in response to actions made by you, such as logging in or filling out forms.
- Performance Cookies: These cookies help us understand how visitors interact with our site by collecting and reporting information anonymously.
- Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your login details or language preferences.
- Advertising and Analytics Cookies: These cookies collect information to help us deliver targeted advertisements and analyze site traffic.
6.3. Managing Cookies:
You can control or disable cookies through your browser settings. However, disabling certain cookies may impact your ability to use some features of our site.
6.4. Third-Party Cookies:
Some third-party services (such as analytics providers) may place cookies on your device to collect information about your use of our site and other websites. We do not control the use of these third-party cookies and encourage you to review their privacy policies for more information.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Update: You can access and update your personal information at any time by logging into your account or contacting us directly.
- Delete or Restrict Use: You may request that we delete or restrict the processing of your personal information, subject to certain exceptions.
- Opt-Out of Communications: You can opt-out of receiving marketing communications by following the unsubscribe instructions provided in those communications.
- Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
8. Children’s Privacy
The Wise Pilot does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected].
9. International Data Transfers
If you are accessing our services from outside of Canada, please be aware that your information may be transferred to, stored, and processed in Canada or other jurisdictions where our service providers are located. By using our website, you consent to such data transfers. We take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable privacy laws.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party sites. We encourage you to read the privacy policies of any third-party site you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the “Effective Date” at the top of this page. Your continued use of our services after any changes indicates your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
The Wise Pilot Inc.
Location: Canada
Email: [email protected]